WHO ARE WE?
George Hill Limited (registered number: 259441) is an independent Wine Merchant based in Loughborough, Leicestershire, supplying wines, spirits and other foods and beverages to the retail and wholesale trade.
WHAT IS THIS PRIVACY NOTICE FOR?
This notice is intended to provide information about how we will use personal data about individuals including customers, prospective customers and staff.
We collect information you provide to us when you buy something from us, ask to join our mailing list or otherwise interact with us. This information may include your name, company, address, telephone number, email address, payment information and bank details. If you attend any of our events, this may also include photographs.
If you visit our premises you will also be videoed by our CCTV system.
With exception to website cookies, we do not collect any information from you when you visit our website or webshop unless you place an order with us, send us an enquiry or ask to join our mailing list.
We will use the information you have given us in the following ways according to the relevant lawful basis:
For accounting purposes (contract)
To deliver goods and services (contract)
For business purposes such as marketing (consent)
To comply with the law (legal obligation)
To respond to your enquiries (consent)
To provide communication to which you have subscribed (consent)
To facilitate attendance at tastings and events (contract)
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We may share information that identifies you individually with third parties that perform services on our behalf including data storage providers, IT service providers and service providers used to assist with an event.
We will not share your data with third-parties for marketing purposes.
THIRD PARTY LINKS
Our website may provide links to third-party websites or apps, including social media pages. We do not control the privacy practices of those websites or apps and they are not covered by this privacy notice. You should review the privacy notices of these other websites or apps to learn about their data practices.
HOW LONG DO WE KEEP YOUR INFORMATION?
We will keep your information only as long as is required to carry out the action(s) required relating to the reason you gave us the information.
We will determine this length of time based on the minimum retention periods required by law or regulation.
When we dispose of your information we will do so in a safe and secure manner so that the data cannot be recovered.
CCTV footage is held for 7 days from the date of recording unless there has been an incident on the premises that necessitates it to be kept for longer, for example if there has been a theft and we need to keep evidence for the Police or insurance company.
DATA ACCURACY & SECURITY
We will endeavour to ensure that all personal data held in relation to an individual is as up to date and accurate as possible. Individuals must please notify us at George Hill Limited of any significant changes to important information such as contact details.
The security of your information is important to us and we use appropriate technical and organisational security measures to protect your information from misuse, unauthorised or unlawful access or disclosure, loss, alteration, damage or destruction.
REQUESTING ACCESS TO YOUR PERSONAL DATA
Under data protection legislation, you have the right to request access to information about you that we hold. To make a request for your personal information, put the request in writing addressing it to Mrs Gillian Leeson, at: email@example.com.
If we do hold information about you, we will:
- give you a description of it;
- tell you why we are holding it;
- tell you who it could be disclosed to; and
- let you have a copy of the information in an intelligible form.
You also have the right to:
- object to processing of personal data that is likely to cause, or is causing, damage or distress
- prevent processing for the purpose of direct marketing
- object to decisions being taken by automated means
- in certain circumstances, have inaccurate personal data rectified, blocked, erased or destroyed; and
- claim compensation for damages caused by a breach of the Data Protection regulations
If you have a concern about the way we are collecting or using your personal data, or to correct any mistakes on the information we hold about you, we ask that you raise your concern with us in the first instance.
Please be as specific as you can about the information you’re asking us about.
Before we can consider your request, we will need to check your identity and your right to access the information you are requesting. This means we may ask you to supply us with a copy of the identification pages of your current passport or photo driving licence. We may also ask you for proof of your current address.
QUERIES AND COMPLAINTS
George Hill Limited tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of the collection and use of personal information. However, we are happy to provide any additional information or explanation needed.
If an individual believes that George Hill Limited has not complied with this notice or acted otherwise than in accordance with Data Protection Law, they should notify us at firstname.lastname@example.org. You can also make a referral to, or lodge a complaint with, the Information Commissioner’s Office (ICO), although the ICO recommends that steps are taken to resolve the matter with us before involving the regulator. Their address is: First Contact Team, Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF
HOW TO CONTACT US
Any comments or queries on this notice, or if you want to request more information about our privacy notice, you can contact:
Name: Mrs G Leeson
Address: George Hill Ltd, 59 Wards End, Loughborough, Leics, LE11 3HB
CHANGES TO THIS PRIVACY NOTICE
We keep our privacy notice under regular review. We will update this Privacy Notice from time to time. Any substantial changes that affect your rights will be provided to you directly as far as is reasonably practicable.