RETURN AND REFUND POLICY
Last updated: July 29th 2021
If you make a purchase online but change your mind once you’ve received your order, under the Consumer Contracts Regulations 2013, you are entitled to a full refund less the cost of delivery (via the original payment method) provided you notify us within 14 days of receipt that you wish to cancel your contract.
EXCEPTIONS – CUSTOMISED GOODS SPECIFICALLY MADE TO ORDER
All goods which can be purchased directly from this website are covered by the statutory right to cancellation within fourteen working days, with the exception of bespoke custom items (including but not limited to personalised labels) which have been made to your specification.
FAULTY OR DAMAGED GOODS
If you are returning your product due to a fault etc then the time limit highlighted in the Faulty or damaged goods will apply, otherwise you will have 14 days in which to return your product for a full refund (via your original method of payment).
YOUR RESPONSIBILITY AND OUR LIABILITY
Whilst you are deciding whether to retain your purchase, you do have a statutory duty to take reasonable care of our goods and they remain your responsibility until they arrive safe and sound at our warehouse.
We reserve the right to inspect all goods that are returned to us so please do not damage the goods whilst you inspect them. This includes any original packaging and labels, particularly if the packaging forms part of the goods e.g. boxed gift items.
We do not accept liability for any goods that do not reach our warehouse nor can we accept liability for any goods that may be returned to us by mistake. It is therefore advised that any goods you may wish to return are done so via a recorded delivery service and retain the proof of postage. In the event that substantial damage has been caused to the product, we reserve the right to refuse a refund or exchange.
Where goods are returned damaged or not in their original packaging, we reserve the right to refund you in full less any deductions due by way of compensation for any damage that may have been caused. In the event that substantial damage has been caused then we reserve the right to refuse a refund or exchange.
Once we have received the product(s) and if appropriate, any packaging, a refund will be credited to the correct payment within 14 days. Please note this usually takes between 3 – 5 days but may take up to 14 days.
To start the return process please email us at firstname.lastname@example.org